This Data Protection Notice (“Notice”) sets out the basis upon which JPL Wong (“JPL Wong”) may collect, use, disclose, or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Policy provides an overview of how your personal data is collected, used, transferred, stored, and accessed. It also explains how we amend and protect the data you provide to us.

At JPL Wong, we take pride in safeguarding your data. We continuously update and review our adherence to PDPA regulations and take necessary steps to enhance the security and protection of your personal information. This notice will also be taken as deemed consent unless otherwise stated.

1. PERSONAL DATA

As used in this Policy:

• “Customer” refers to an individual who (a) has contacted us through any means to find out more about our services or (b) has entered into a contract with us for the supply of our services

• “Personal data” refers to information, whether true or not, that can identify a customer either from that data alone or in combination with other accessible data

Depending on your interaction with us, we may collect personal data such as your name, residential address, email address, phone number, nationality, gender, date of birth, marital status, employment information, and financial details.

Other terms in this Policy carry the same meanings as defined in the PDPA.

1.1 Collection, Use, and Disclosure of Personal Data

We do not collect personal data unless:

(a) It is voluntarily provided by you or through an authorized third party who has obtained your consent to share your data with us, or

(b) Collection and use of personal data without consent is permitted or required by the PDPA or other applicable laws

Before collecting additional personal data or using it for a new purpose, we will obtain your consent unless otherwise permitted by law.

We may collect and use your personal data for purposes including:

• Fulfilling service obligations requested by you

• Verifying your identity

• Responding to inquiries, applications, complaints, and feedback

• Managing your relationship with us

• Processing payments or credit transactions

• Complying with legal or regulatory requirements

• Communicating important service updates

• Submitting applications for funding or certification to relevant authorities

• Processing insurance applications related to service delivery

• Conducting website traffic analysis via cookies stored on our website

We may disclose your personal data to:

• Third-party service providers or government authorities where necessary

• Comply with legal or regulatory requirements

The purposes outlined above may continue to apply even after your contract with us has ended.

To protect your privacy and complying with the Personal Data Protection Act (PDPA). This notice is to inform you about the consequences of not providing the personal data we have requested.

1.2 Consequences of Not Providing Personal Data

If you choose not to provide the requested personal data:

(a) We may be unable to process with our services either partially or fully

(b) Our ability to communicate with you regarding your [account/order/service] may be limited

(c) In some cases, we may have to terminate our agreement or contract with you

2. YOUR RIGHTS

You have the right to withdraw your consent for the collection, use, and disclosure of your personal data at any time. However, please note that doing so may result in the consequences mentioned above.

2.1 Withdrawing Your Consent

The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.

Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within fourteen (14) business days of receiving it.

Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our courses or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above.

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws..

2.2 Access to and Correction of Personal Data

To request access to or corrections of your personal data, contact our Data Protection Officer in writing or via email. A reasonable fee may apply for access requests, and we will process requests within 7-14 business days.

3. PROTECTION OF PERSONAL DATA

We implement administrative, physical, and technical security measures, including:

• Secure authentication and access controls

• Encryption and antivirus protection

• Secure disposal of electronic and physical records

• Multi-factor authentication (MFA) for secure access

While we take all reasonable precautions, no transmission method is completely secure. We continually review our security practices to safeguard your data.

4. DATA ACCURACY AND RETENTION

We rely on you to provide accurate data and update us on any changes. We retain personal data only as long as necessary for business or legal purposes. Data will be securely removed when no longer required.

5. TRANSFER OF PERSONAL DATA OUTSIDE SINGAPORE

We generally do not transfer personal data outside Singapore. If necessary, we will obtain your consent and ensure that the data receives equivalent protection.

6. DATA PROTECTION OFFICER

For inquiries or requests regarding your personal data, please contact our Data Protection Officer via

Attention: Data Protection Officer
Phone: 62277175
Email: dpo@jplwong.com.sg

7. CHANGES TO THIS POLICY

This Policy works alongside other agreements or policies regarding personal data. We may update this Policy without prior notice. Continued use of our services implies acceptance of any changes.

8. WEBSITE & MARKETING

Our website uses cookies to enhance user experience. No part of our website’s content may be copied or used without written consent.

We may use your personal information to send promotional materials about our services. You can opt out of marketing communications at any time, but we may still send essential service-related notifications.

9. UPDATES TO PRIVACY POLICY

We reserve the right to revise this Privacy Policy. Updates take effect immediately upon posting. The most recent revision date is listed below.

Effective Date: 21/01/24
Last Updated: 3/06/25